Design Guide: The Source for interior design products, services and fine home furnishings.

Celebration of Design Home
SPEAKERS:  Peter Shankman  |  David Rodriguez & Billy Ware  |  Matt Nardella   |  Angela Merola  |  Steve Nobel  |  Marcela Abadi Rhoads

Angela Merola

Leading designing experts to explore new possibilities to solve old problems, Angela is an agent of change who’ll help you achieve dramatic and permanent improvement in your work and the quality of your life. For the past several years, Angela has been assisting designers to remove barriers, solve problems and utilize a new set of tools that have allowed them to move forward and achieve renewed, on-going success. Angela’s certification and two decades of experience lies in a process that overcomes barriers. Through speaking, seminars and coaching Angela has helped designers and industry partners communicate more easily and effectively, find the clients they want, update web sites, reduce stress and realize a more balanced life/work. One of Angela’s greatest assets is to partner with each client to customize the solutions that open distinct, new pathways of possibilities and leave designers re-energized in the areas they need most; be it business or personal.

Seminar Overview:

Overcoming the Three Most Difficult Conversations; Money, Mistakes and Misunderstandings!

Do you dread having these uncomfortable conversations with your clients so much that you decide that “absorbing” the cost is easier than having the conversation? Have you ever been in the middle of the project and your client just received your largest invoice? In the beginning you covered your billing process but they forgot and now they’re questioning the invoice. Or, they don’t remember they changed their mind on that fabric back to the original one you showed them and they consider this “a mistake”. Generally, designer professionals don’t have the formal training to handle these conversations and yet they are as important as the artistry of design and impact profits. If done with confidence, ease and effectiveness, a design professional can move smoothly through projects. In this economy, it’s essential to have the tools and the confidence to easily handle any conversation.

As a life/business coach to design professionals, this presentation is a result of listening to hundreds of hours of the most common issues that design professionals face. Angela provides specific tools to help designers find their style to confidently defuse any difficult conversation or situation. In this highly interactive presentation, Angela will teach specific verbiage and phrases that smoothly resolves the issues, reduces stress and dramatically strengthens clients’ respect and trust in the partnership. For each type of conversation – Money, Mistake and Misunderstanding - participants will learn examples of what to say, how to say it and when to use it. Learning tools to handle these energy draining situations allow design professionals more time “designing” and less time stressing about how to have a difficult conversation!
 

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